At My Store, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition that you received it.
Be unused and unworn.
Have all original tags attached.
Be in its original packaging.
Be accompanied by the receipt or proof of purchase.

To start a return, please contact us at:

Email: uitzklosky@gmail.com

Return Address:

Q sundhed ApS
Titangade 5F, 2. tv
2200 København N
Denmark

If your return request is approved, we will provide return instructions. Please note that items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at uitzklosky@gmail.com.

Damages and Issues

Please inspect your order immediately upon arrival. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care products
Hazardous materials
Flammable liquids or gases

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

We also do not accept returns on:

Sale or clearance items
Gift cards

Exchanges

The fastest way to receive the item you want is to return the original item. Once your return has been accepted, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without providing justification.

To qualify:

The item must be unused and in its original condition.
Original packaging and tags must be intact.
Proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at: