Versand

Shipping Policy

Last updated: July 31, 2026

Thank you for shopping with My Store. We are committed to providing fast, reliable, and secure shipping for every order. Please read this Shipping Policy carefully before placing your order.

Order Processing

All orders are processed on the same business day after payment has been successfully received.

Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Please note that order processing may be slightly delayed during public holidays, promotional events, or periods of exceptionally high order volume.

Shipping Time

Our standard estimated delivery time is as follows:

  • Order Processing: Same Business Day
  • Shipping Time: 3–7 Business Days

Most orders are delivered within 3–7 business days, depending on your location and the shipping carrier.

Delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to customs clearance, severe weather, transportation disruptions, public holidays, or other circumstances beyond our reasonable control.

Shipping Destinations

We currently ship to customers in most countries and regions worldwide.

If we are unable to deliver to your shipping address, we will contact you as soon as possible and issue a full refund if your order cannot be fulfilled.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, My Store may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website before checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please allow 24–72 hours for tracking information to become active after shipment.

If you have not received your tracking information within a reasonable time after shipment, please contact us for assistance.

Customs Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other local charges imposed by your country's customs authorities.

These charges are the responsibility of the customer unless otherwise required by applicable law.

My Store is not responsible for customs clearance delays or additional fees charged by customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete shipping address is provided, delivery may be delayed or the package may be returned to us.

If an order has already been shipped, we may be unable to change the shipping address.

Any additional shipping costs resulting from incorrect address information may be the responsibility of the customer.

Lost, Delayed or Damaged Packages

Although we work with trusted shipping partners, unexpected shipping issues may occasionally occur.

If your package is significantly delayed, lost, or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist you in finding an appropriate solution.

My Store is not responsible for delays caused by:

  • Customs inspections or clearance procedures
  • Severe weather conditions
  • Transportation disruptions
  • Public holidays
  • Carrier operational delays
  • Force majeure events
  • Other circumstances beyond our reasonable control

Undeliverable Packages

If a package is returned to us because of:

  • An incorrect shipping address;
  • Failure to collect the package;
  • Refusal to accept delivery; or
  • Other customer-related reasons,

we may contact you to arrange reshipment.

Additional shipping charges may apply before the package can be shipped again.

Split Shipments

To ensure the fastest possible delivery, orders containing multiple items may occasionally be shipped separately from different warehouses.

If this occurs, you will receive separate tracking information for each shipment.

Delivery Confirmation

Once the shipping carrier marks your package as Delivered, responsibility for the shipment transfers to the customer.

If you believe your package has been delivered incorrectly or cannot be located, please contact both the shipping carrier and our customer support team as soon as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Trade Name: My Store

Company Name: Q sundhed ApS

Business Address:
Titangade 5F, 2. tv
2200 København N
Denmark

Email: uitzklosky@gmail.com

Phone: (Not Available)

Company Registration Number (CVR): 44765632

VAT Number: (Not Registered)

Website: https://mewyue.shop